> The carbon impact of our deliveries is neutral: our shipments do not generate any additional pollution and their ecological impact is zero compared to that of a 200km road transport, for example. Each package shipped uses credits to finance international ecological programs (reforestation, ecovillage construction, protection of biodiversity, development of renewable energy including solar ovens in Lesotho, Fairtrade Climate Standard certified program ...). If our products are 0 nasties and 0 ecotoxicity, they are also 0 pollution thanks to offset carbon footprint that DHL Go Green allows us to guarantee. These data are verified annually by independent audit and certified by SGS (Société Générale de Surveillance, Greenhouse Gas Protocol Product Accounting and Reporting Product Standard).
> Shipments are made with a tracking number that allows you to follow step by step the progress of your delivery. The packages are delivered to any address of your choice: at home, at your place of work, or in any address of your choice. Our packages are non-commercial: no advertising logo "Ibaïna" on our cartons!
> Shipping fees are required to allow us to preserve the quality of our products and services without "cutting corners", and continue to participate in a network of committed humans towards a respectful economy. For example, sending a 1 kilo "door to door" parcel in France is charged to you € 6.90; the actual cost of the shipment is 10.90 € (we take 4 € on our side, that is why our "packs & offers" are cheaper : that allows us to depreciate this fixed charge on several products). We know that invoicing shipping costs is an effort that we ask you, but keep in mind this € 6.90 are a breath for us, to continue to use the best ingredients and guarantee you a lasting and irreproachable quality!
> Our packages are shipped all taxes included: we pay the VAT specific to each country from the first gram of product delivered, you have no value added tax to pay. For example a parcel entering France is taxed at 20% VAT: these costs are anticipated and paid by us, you have nothing to pay, we have already handled it! Whether you are in Switzerland, Germany, India or the United States, this service "taxes included" allows us to ensure you deliveries 100% tranquility and 0 bad surprises!
> Our delivery packaging is reduced to minimum and made with 0 plastic materials: recycled kraft paper, wrapping with non-chlorinated kraft paper, brown paper tape ... We develop solid galenics to reduce worries with liquid transport, and set up a refill system under bioplastic, paraffin paper (vegetable paraffin), aluminum and glass (July 2019). Only our waybills, essential for export declarations, are in HDPE plastic (the most easily recyclable). We are working on this point and are hopeful to obtain the authorizations in the current 2019!
Items without packaging are simply wrapped with a sheet of protective kraft paper so that they do not get damaged during transport. A personalized word is often written on these papers to thank you for your confidence. We attach, when we have, a small leaflet printed on recycled paper ;-) Do not blame us if your package does not contain it: we only produce them on the signal of our local printer when a lot of paper is left (we do think "zero waste" and we are not aiming to use more trees than needed!). But have a look in your parcel, a THANK YOU is always present in your package to show you our gratitude and express our pleasure to know that you too, are committed to a healthier and more respectful planet! #ColibriPower!
> We are not perfect, but we do our best! Each package shipped is filled with our difficulties and our happiness, all these steps that have allowed ingredients "from the end of the world" to come to you. Each package is the sum of a patient and collective work that brings together humans who, just like you, are concerned and committed to developing a "blue" economy: health, local, environment, solidarity.
We sincerely hope that our products will give you complete satisfaction, but do not hesitate to send us your comments, wishes, improvements!